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FAQ's (Frequently Asked Questions)

Refund & Replacement Policies:

If you received an item that is damaged or faulty we will happily replace the item at no additional but you will need to contact us within 72 hours after receiving your item and/or items to support@swstraps.com for no additional cost. 

*Please include a photo of your damaged item(s) and your order number/receipt in your email in order to accept the replacement.

After 72 hours you fall into our SWStraps Forever Promise! 


Damaged item return?
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that is lost in transit.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).

*Note: SWStraps.com will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellations:

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the order and shipping process. Please be sure to thoroughly read our descriptions and processing times. (Return and Exchanges Policy)

Shipping:

Do you ship internationally? Yes, we ship worldwide! We only offer FREE shipping within the USA.

How do I track my package? You can check on the status of your order at any time by clicking the following link on your website: “Order Status” or you can also reach out to us at our customer support desk: Hello@SWStraps.com 

How long does it take for an order to arrive? Once shipped, your order will arrive within 2-5 business days for any orders within the United States and any other countries can take up to 15-28 business days, depending on how fast customs clearances takes place and due to us having multiple warehouses internationally. 

P.S. You’ll receive an email confirmation once your order has shipped but feel free to email us to check on your order status anytime and we are happy to help as your full satisfaction is our #1 Priority. Thank you for choosing SWStraps.com as your one stop shop for everything Smart Watch Technology related.